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Overview

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Maintenance
Lite
Standard
Ultra
Priority Support Access Yes Yes Yes Yes
Business days to solution 5 5 2 2
Printer shipping cost / Call out charges Included Included Included Included
Installation & training No No No Yes
Yearly preventive maintenance Brady (IN) or customer site (OUT)* Brady (IN) or customer site (OUT)* Brady (IN) or customer site (OUT)* Customer site, with refresh training on site upon request
Wear & Tear parts** Yes Yes Yes Yes
Spare parts (excl. Print Head) No Yes Yes Yes
Print Head when used with Brady label materials No No Yes Yes
Working hours included 1 2 All All
Replacement loaner printer included No No Shipped on request Accessible at your premises
Supported printers Brady /Non-Brady*** Brady Brady Brady

*Most Service Contracts include a Brady or customer’s site option, in which printers are either shipped to our specialists, or our specialists visit you on-site to service printers at your premises.
**For older Brady printer models that have been replaced with a newer version, we will check if wear & tear parts can be made available.
***We offer Maintenance Service Contracts for non-Brady printers with priority access to our specialists and a preventive maintenance on request. We agree with you on the number of spare parts to source at the start of the contract to avoid spare part availability issues.

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