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Brady Solution Center

Technical Support


TechSupportExample

Brady offers complete technical support, either by phone or at your premises, to solve any label printing challenges you may face.

Available technical services include troubleshooting, printer repairs, on-site printer installation and user training.

Callus

0208 865 0438


Full support in native language

legal02 Austria: 004319287552
belwet Belgium: 02 404 06 76
legal03 France: 01 76 75 32 57
germany Germany: 0302 215 3184
ierland Ireland: 01 447 5269
luxemburg Luxemburg: +32 2 404 06 76
nelwet The Netherlands: 020 7091207
legal06 Switzerland: 044 583 06 06
language sign United Kingdom: 0208 865 0438

Occasional support in native language
backup in English / French

tsjech Czech Republic: 2 39 01 69 85
denmark Denmark: 36 92 76 62
hungary Hungary: 06 1 778 9513
legal05 Italy: 02 36009972
slowakije Slovakia: 02 3278 6671
legal07 Spain: 91 114 7460
sweden Sweden: 08 566 425 38
turkey Turkey: 0212 375 5233

Support in English / French

estonia Estonia: 622 5702
finland Finland: 9 231 955 59
norway Norway: 21 03 40 39
polen Poland: 22 295 37 00
portugal Portugal: 308803162
romania Romania: 021 5291389
euflag All other countries: +44 333 333 1111

Printer setup


While printing a label is easy with any Brady label printer, discovering and experiencing all of the printer’s features and capabilities can take some time. Brady offers 3 services to help you get started:

  • Setup Base:

    Stress free installation of your Brady label printer and software by screen sharing.
    We help you produce your first label.

  • Setup Field:

    Stress free installation of your Brady label printer and software by a Brady specialist at your premises.
    We help you produce your first label.

  • Integration Field:

    Technical integration of your Brady label printer in automated environments.

Brady services
Get installed

Callus

0208 865 0438

Printer registration


Collageprinters

Register your label printer to get product updates and to get help faster.

Register your printer now

Service agreements


On top of a 1 or 2 year standard printer warranty, Brady offers fast response to any Brady label printer issue anywhere in Europe. Three service agreements are available for a wide range of Brady label printers: (But also custom agreements tailored to your needs)

Assist Base
Assist Field
Assist Custom: Discuss a custom service agreement with Brady
BradyAssistBase BradyAssistField
Priority access to the Brady Technical Services Green arrow Green arrow
Specialist at your premises Green arrow
Call out charges included (in green regions) Green arrow
All spare parts included Green arrow Green arrow
Print head included if you use our Brady material Green arrow Green arrow
All working hours included Green arrow Green arrow
Covers transportation costs Green arrow(2 way) Green arrow
Solution within 2 working days Green arrow Green arrow
Loaner printer on request Green arrow Green arrow
Free annual preventive maintenance Green arrow Green arrow
Europe
yellow

BASE & FIELD programs available
Call out charge / loan machines = included in the package

green

FIELD programs available but with limitations
Call out charge / loan machines = subject to quotation

orange 

Only BASE programs are available

Receive a quote

Callus

0208 865 0438

Printer repair


RepairPortablePrinter

If you do not have a printer service agreement, you can check if your product is still under warranty or opt for a flat fee repair of your Brady printer in the Brady workshop, or at your location.

Receive a quote
Callus

0208 865 0438

Training & certification


Brady offers hands-on training at your location to help you quickly print the best labels for your application. A training certificate can be offered to all participants.

Contact us now

Callus

0208 865 0438

Warranty & pricing


tech support

Brady printers come with a limited, 1-year printer warranty free of charge (unless specified otherwise).

Warranty information

Prices for printer setup, service agreements, flat fee repairs and training are available in the Tech Support pricelist.

Tech Support Pricelist
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