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Maintenance
Lite
Standard
Ultra
Priority Support Access Yes Yes Yes Yes
Business days to solution 5 5 2 2
Printer shipping cost / Call out charges Included Included Included Included
Installation & training No No No Yes
Yearly preventive maintenance Brady (IN) or customer site (OUT)* Brady (IN) or customer site (OUT)* Brady (IN) or customer site (OUT)* Customer site, with refresh training on site upon request
Wear & Tear parts** Yes Yes Yes Yes
Spare parts (excl. Print Head) No Yes Yes Yes
Print Head when used with Brady label materials No No Yes Yes
Working hours included 1 2 All All
Replacement loaner printer included No No Shipped on request Accessible at your premises
Supported printers Brady /Non-Brady*** Brady Brady Brady

*Most Service Contracts include a Brady or customer’s site option, in which printers are either shipped to our specialists, or our specialists visit you on-site to service printers at your premises.
**For older Brady printer models that have been replaced with a newer version, we will check if wear & tear parts can be made available.
***We offer Maintenance Service Contracts for non-Brady printers with priority access to our specialists and a preventive maintenance on request. We agree with you on the number of spare parts to source at the start of the contract to avoid spare part availability issues.
See our Terms and Conditions for Machine Repair & Warranty Repair here.

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